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Unfortunately we no longer offer personal vehicle hire.<br/><br/>
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You will need an active account with Northgate, full driving licence and insurance. Please contact us on <a href="tel:+03330430001">0333 0430 001</a> for more details.<br/><br/>
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Please contact our Invoice Queries Team on <a href="tel:+03330431095">0333 0431 095</a> Option 4, Option 2. <br />Or email: <a href="mailto:invoicequeries@northgatevehiclehire.co.uk">invoicequeries@northgatevehiclehire.co.uk</a><br/><br/>
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We aim to open your account within 48 hours once your application form is received.<br/><br/>
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To help protect our staff, suppliers and customers, we are encouraging regular and thorough hand washing and the use of hand sanitiser, where available. In all our locations we are strictly following the latest social distancing guidelines wherever possible, maintaining 2 metres between our colleagues and our customers. We have removed furniture and spaced this out accordingly in our waiting areas and we politely ask that if the waiting room becomes too busy to accommodate the required 2 metres of social distance between people, customers kindly comply with requests from the onsite team to step outside or take a short walk in a safer area while their place in the queue is held. We also thanks customers in advance for respecting the personal space of our employees and stepping back from the rental desk as requested.<br /><br />Any employee with coronavirus symptoms or a family member showing symptoms is supported to isolate at home in line with government guidance to protect our people and customers. Normal business operations will continue at all UK branches unless advised otherwise. In line with government instructions, we are making use of virtual technology wherever possible as an alternative to face to face meetings. These measures are defined by the guidance given by official UK governmental and public health advisory organisations. These include the NHS, Department for Business Energy &amp; Industrial Strategy, Public Health England and the Health &amp; Safety Executive.

To ease the pressure on our operational colleagues and help us to sustain the best level of response during the working week we will immediately cease Saturday trading for the duration of the emergency.<br/><br/>
We appreciate that this news, like much we have all received recently, will not be welcomed. However, we believe this approach to be fundamentally in the best overall interests of our customers our colleagues and our business.<br/><br/>
In addition, branches may occasionally need to be closed due to staff shortages during this COVID-19 period. Please check the <a href="/branch-finder">Branch Finder</a> for the latest news on your local branch.

We are working hard to keep all Key Worker Customers’ fleet on the road as a priority and to do this we have put contingency plans in place to ensure critical services continue to be available. To maintain these services and our high standards. whilst protecting the health and safety of our team and customers in conditions that are unprecedented, we are now asking for all non-critical defects and events be deferred, ensuring priority is given to all critical events on these critical vehicles.<br/><br/>
We have outlined what we have deemed “Critical” and “Non-Critical” Defects or Events and what to do in all of these scenarios in order to aid us all in making the right decisions.<br/><br/>
<a rel="noopener" href="https://www.northgatevehiclehire.co.uk/coronavirus-update-customer-communication#Events" target="_blank">Please read here for more detail.</a><br/><br/>
Branches and workshops may occasionally need to be closed due to staff shortages during this COVID-19 period. Please check the <a rel="noopener" href="https://www.northgatevehiclehire.co.uk/branch-finder" target="_blank">Branch Finder</a> for the latest news on your local branch.

There are naturally concerns surrounding ongoing supply of parts and services from our supply chain but we are in constant dialogue and none of them are currently flagging any issues. We, and they, are closely monitoring developments and Foreign Office advice on travel and distribution. The bulk of our suppliers have said there is no immediate or imminent lack of supply and they are in regular discussions themselves with manufacturers and distributers. Many of our suppliers now have several months’ worth of supply in the UK.<br/><br/>
To date our service levels have not been negatively affected in any way. However, we are continually monitoring the threat, and should the spread of the coronavirus (COVID-19) continue to escalate, we have put contingency plans in place to mitigate any challenges that may arise.

You may or may not be aware of the government communication relating to MOTs on LCVs where they have initiated an automatic extension of MOTs by 6 months for all due MOTs on or after the 30th March 2020.<br/><br/>
We have a duty of care to our customers and a responsibility to ensure the fleet is moving to support all COVID-19 activity and because of this we have made the decision to continue to book and have MOTs completed where we can. It has been clear from some key customers that they want to continue having MOT inspections completed for peace of mind.<br/><br/>
<a rel="noopener" href="https://www.northgatevehiclehire.co.uk/coronavirus-update-customer-communication#LCVs" target="_blank">Read more about LCVs here</a>.<br/><br/>
The Government have also announced the Coronavirus (COVID-19): MOTs for lorries, buses, Minibuses and trailers extension for 3 months from 21st March 2020 to further support key activities during the next 3 months.<br/><br/>
<a rel="noopener" href="https://www.northgatevehiclehire.co.uk/coronavirus-update-customer-communication#Lorries" target="_blank">Read more about lorries, buses and trailers here</a>.

These are unprecedented times which are putting strains on all businesses. If you are an existing Northgate customer faced with challenges regarding your current Northgate vehicles, please contact your account manager for advice and support please email us at<span> </span><a href="mailto:business.support@northgateplc.com" target="">business.support@northgateplc.com</a>

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We are working hard to keep all Key Worker Customers’ fleet on the road as a priority and to do this we have put contingency plans in place to ensure critical services continue to be available. To maintain these services and our high standards. whilst protecting the health and safety of our team and customers in conditions that are unprecedented, we are now asking for all non-critical defects and events be deferred, ensuring priority is given to all critical events on these critical vehicles.<br/><br/>
We have outlined what we have deemed “Critical” and “Non-Critical” Defects or Events and what to do in all of these scenarios in order to aid us all in making the right decisions.<br/><br/>
<a rel="noopener" href="https://www.northgatevehiclehire.co.uk/coronavirus-update-customer-communication#Events" target="_blank">Please read here for more detail.</a><br/><br/>
Branches and workshops may occasionally need to be closed due to staff shortages during this COVID-19 period. Please check the <a href="/branch-finder">Branch Finder</a> for the latest news on your local branch.

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Please see our specific Covid19 Rentable standards <a rel="noopener" href="https://nvhuk.blob.core.windows.net/uploads/e23a6529-376d-413b-9f7f-2329dcfa36e5-RentableStandards-Covid19.pdf" target="_blank">here</a><br/><br/>
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Yes, please carry out the following checks which are detailed <a rel="noopener" href="https://nvhuk.blob.core.windows.net/uploads/02d24670-0aa8-4129-bcbe-5c1224503a2d-Driver%20vehicle%20checks.pdf" target="_blank">here</a> and contact us if there are any issues so that we can help to get your vehicles operationally ready as soon as possible.<br/><br/>
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COVID-19: Coronavirus

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Special orders usually take between 16 – 20 weeks. However, a lead-in vehicle can be supplied until the order comes into the local branch, so you won't have to wait that long to get on the road.<br/><br/>
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The servicing is based on either a 12 month contact from the Northgate scheduling team or the mileage sticker on the windscreen. The scheduling team can be reached on <a href="tel:+08432087507">0843 2087507</a><br/><br/>
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We would take your anticipated mileage into consideration and make sure you have the best option for your needs from the start of your agreement. We then monitor this based on servicing schedules or events. Our consultative approach to the mileage allowance means we will then offer suggestions to avoid end of life charges if the mileages seem to be running over the agreement. These suggestions could be fleet rotation, seasonal mileage averages to even out during the agreement term or increasing the rates to reflect a more realistic mileage band.<br/><br/>
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Unfortunately we no longer offer personal vehicle hire.

Our pricing is based on mileage as it directly affects the residual value of our vehicles at the end of its "life".

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Yes! We work with a number of partners to offer customisation of vehicles. However, please note all vehicles must be returned plain/without livery.<br/><br/>
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Deposits aren't usually required but the decision is subject to a credit check. Please contact us on <a href="tel:+03330430001">0333 0430 001</a> for more details.<br/><br/>
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We have a wide range of vehicles available; a selection of our core fleet can be seen on the <a href="/vehicle-finder">vehicle finder</a>. Please call a member of our team on <a href="tel:+03330430001">0333 0430 001</a> to find the best options for you.<br/><br/>
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We aim to open your account within 48 hours once your application form is received.<br/><br/>
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Yes we can supply larger vehicles. Please ask your Account Manager for further details.<br/><br/>
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Hire options & Pricing

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No, vehicles do not come with insurance included. You will be required to insure all vehicles and provide us with copies of the insurance certificates. We can recommend our partners <a href="/hire-options/commercial-vehicle-insurance">Just Drive for any insurance</a> needs you might have. You can contact Just Drive via <a href="tel:+01325776602">01325 776602</a> to get a quote.<br/><br/>
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Our friendly Business Support Team will be happy to find out for you. Call them on <a href="tel:+01182073530">0118 207 3530</a> or email <a href="mailto:business.support@northgateplc.com">business.support@northgateplc.com</a><br/><br/>
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Insurance policies are legal contract so the contracting parties must be recognised by their correct and full legal titles in order for the policy to be legally accurate and enforceable.<br/><br/>
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We can provide any vehicle you wish. We have a very strong buying position which allows us to offer our customers very competitive rates due to the volume of vehicles that we buy. For a full list of the vehicles available, please refer to the <a href="/vehicle-finder">Vehicle Finder</a>.<br/><br/>
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Yes! Your Account Manager will be happy to help. We have experts within the business who can help and advise with every aspect you might need. You can also browse our range of vehicles via the <a href="/vehicle-finder">Vehicle Finder</a>.<br/><br/>
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Getting started

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If your hire is flexible then an exchange could be arranged with your local Northgate branch. If the vehicle has been added to an agreement for a specific term in order to benefit from a cheaper pricing structure, we would allow one change up or down with the term time. An administration fee of £52 would be charged to do this. Your Account Manager will be happy to discuss any changes in your requirements.<br/><br/>
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Yes! We have recently started to offer our customers short term hire of executive cars and this can be arranged on your existing account. Your Account Manager will be happy to discuss the options available; just ask about 'Business Hire Solutions'.<br/><br/>
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Please contact your Account Manager and they will be able get this information for you.<br/><br/>
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We have a nationwide network of Northgate workshops for your convenience. Please contact your Account Manager or the branch you would like to use and they will be happy to assist you in making a booking. You can find your nearest branch via the <a href="/branch-finder/">Branch Finder</a>.<br/><br/>
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Yes! However you must inform us as additional premiums may apply. Please contact us on <a href="tel:+03330430001">0333 0430 001</a> for more details.<br/><br/>
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Please contact our Invoice Queries Team on <a href="tel:+03330431095">0333 0431 095</a> Option 4, Option 2. Or email: <a href="mailto:invoicequeries@northgatevehiclehire.co.uk">invoicequeries@northgatevehiclehire.co.uk</a><br/><br/>
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Your Account manager can arrange for one of our rental team to assist you. Alternatively you can contact: <a href="mailto:onerental@northgate.co.uk">onerental@northgate.co.uk</a><br/><br/>
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Your Account Manager will be happy to discuss your contract as there a number of different options available to you.<br/><br/>
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Yes. We have a produced an easy to use and downloadable guide. <a rel="noopener" href="https://nvhuk.blob.core.windows.net/uploads/4ea5eab4-c6e4-4611-851f-794e37c82d63-CustomerPortalGuideV05%20final.pdf" target="_blank">You can view it here</a>.<br/><br/>
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Your account

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Yes. If you would prefer to pay for a fine(s) directly, please contact our team and they can arrange this for you. Our administration fee would still be applicable, to cover the costs of our dedicated team who process all fines received. Our Fines team can be contacted on <a href="tel:+08432087511">0843 2087511</a> or via <a href="mailto:fines@northgate.co.uk">fines@northgate.co.uk</a>. Please <a href="https://www.northgatevehiclehire.co.uk/useful-information/terms-and-conditions" target="">refer to our T&amp;Cs for more information</a>.<br/><br/>
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We have a dedicated team that manage and process all fines received. The administration fee is payable to facilitate this. Please <a href="https://www.northgatevehiclehire.co.uk/useful-information/terms-and-conditions" target="">refer to our T&amp;Cs</a> for more information.<br/><br/>
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Please <a rel="noopener" href="https://www.northgatevehiclehire.co.uk/useful-information/terms-and-conditions" target="_blank">refer to our T&amp;Cs for information</a> on our current policies for charges and fines.<br/><br/>
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You will receive your invoice(s) every 28 days. Payments are required every 28 days subject to credit approval - please ask our Customer Service Team on <a href="https://www.northgatevehiclehire.co.uk/faqs/0333%200430%20001">0333 0430 001</a> for more details.<br/><br/>
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Yes, we can deliver your vehicle for a small charge. Within a 25 mile radius of any Northgate branch we charge £14.00 per vehicle for Delivery and £14.00 per vehicle for Collection. It is an additional £1.00 per mile after 25 miles.<br/><br/>
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All vehicles are repaired by body shops that are PAZ 125 and Audatex approved. This is an insurance industry approved standard and all charges will be documented. You will be provided with a replacement vehicle for the duration of the repairs, however, we only charge you for one vehicle when in effect we've provided two.<br/><br/>
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Invoices and payment

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No, the weekly charge for additional items is a rental charge. At the end of the agreement term we will still own any additional items. However, if possible, when we swap your vehicle for a new one the items could be transferred as long as they are still in good condition.<br/><br/>
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Full details can be found in our ‘<a rel="noopener" href="https://nvhuk.blob.core.windows.net/uploads/dde00d62-fddb-44d2-b152-e662e4659c5d-Rentable-Standards.pdf" target="_blank">Rentable Standards Charter</a>' which you will have received with your welcome pack.<br/><br/>
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No it's not compulsory. If you return your vehicle without filling up we will simply charge you for the fuel you have used. Please <a rel="noopener" href="https://www.northgatevehiclehire.co.uk/branch-finder" target="_blank">contact your local branch</a> for the latest fuel prices.<br/><br/>
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Whilst you are not able to purchase a vehicle you have been using at the end of your hire agreement,<span> </span><a rel="noopener" href="https://www.vanmonster.com/en-gb/home" target="_blank">vanmonster.com</a><span> has a large range of ex-hire vehicles available to purchase.</span>

Handing back your van

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No, all vehicles need to be repaired by one of our Northgate approved bodyshops.<br/><br/>
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Yes! We have a fleet of mobile technicians operating across the UK. Our technicians will need to make sure the working area is safe before work starts. All major servicing needs to be completed in a workshop so that we can get the vehicle(s) up on ramps for a comprehensive inspection.<br/><br/>
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Yes! We offer a mobile technician service for any maintenance that does not require a ramp. You can book this with your local branch. You can find your nearest branch <a href="/branch-finder">via the Branch Finder</a>.<br/><br/>
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Unfortunately we can't guarantee like for like loan vehicles. But your <a rel="noopener" href="/branch-finder" target="_blank">branch </a>will try to accommodate any specific requirements depending on what they have available.<br/><br/>
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If you need roadside assistance, please call <a href="https://www.northgatevehiclehire.co.uk/faqs/0800%20716418">0800 716418</a> for 24/7 support. Alternatively, if you are able to get into a Northgate branch we can arrange a loan vehicle for you. Our Incident Management Team can provide an estimate for you for insurance purposes.<br/><br/>
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Please call our friendly Telematics Team on <a href="https://www.northgatevehiclehire.co.uk/faqs/01325%20734385">01325 734385</a>, who will be happy to talk through this with you.<br/><br/>
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We normally look at changing our vehicles at 42 months. There may be an opportunity to do this at different intervals. Please contact your Account Manager for more details.<br/><br/>
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FAQs: How can we help?

Topics

Handing back your van

If I pay for additional items to be added to the vehicles will I own them at the end of the term?

What type of damage am I likely to be charged for when I return the vehicle?

How do you measure vehicle damage?

Do I need to return my vehicle with a full fuel tank?

Can I purchase my vehicle at the end of my hire agreement?

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